IMPORTANT: PLEASE READ BEFORE PLACING A FEDEX ORDER

To ensure a smooth and successful shipping experience, please carefully review the following guidelines:

1. Choosing a Drop Location

When checking out, select the FedEx option at the top of the page to choose your preferred drop location.

2. Shipping Schedule

We ship Monday through Wednesday only. For local one-day shipments, we may ship on Thursday if the order is placed on Wednesday. If we cannot accommodate this, we will contact you Ascendantly will contact you.

3. Third-Party Shipping Liability

Please note that Texas Tripe is not responsible for damages or issues caused by third-party shipping carriers once the order leaves our dock.

4. Shipping Methods and Handling

We do not use refrigerants like dry ice or other cooling methods. Our minimum order requirement ensures the product fills the shipper, minimizing thawing. Products may arrive slightly thawed but can be safely frozen if still cold.

5. Damaged Shipments

If a box arrives damaged, you have two options:

• a. Cancel and refund the order
• b. Reship the order (please note that if the reshipped order is damaged again, no refund will be issued, as the reshipment serves as the refund)

RESTRICTED SHIPPING AREAS

Please note that we do not ship to the following states:

• Alaska
• California (has distributor)
• Connecticut
• Colorado (has distributor)
• Hawaii
• Idaho
• New Hampshire
• Maine
• Massachusetts
• Oregon
• Pennsylvania (has distributor)
• Rhode Island
• Tennessee (has distributor)
• Utah
• Vermont
• Washington
• Wisconsin
• Illinois
• Indiana

Orders from these states will be automatically canceled and refunded.